Minimum charge for most repairs is $98.00*
CHECK ENGINE LIGHT, Electrical and Computer related Diagnostics may require additional $47.00*
This amount is expected at time of initial service whether any further repair is performed or not. It may, in many cases, go towards any further repairs authorized. This amount covers up to one half hour labor to inspect your concern or symptoms and begin running tests to determine cause of problem.
I can come out and check out/evaluate the problem and custom fit a solution for you by estimating the options for repair, the costs and time frame to complete the repair.
*Not all repairs carry the same labor rate.
Extensive Diagnostics or disassembly required to access components to be tested is extra and not included.
How does your service work? You can call or text me (214 403 3104) or e- mail (Nathan@ValentineAutomotive.com) or fill out the form here in “request Service” and request service and provide a description of your cars symptom /problem. I will contact you to establish when (approximately ) you want service and where. I will come out (as soon as possible) and evaluate the problem. Once I have verified and evaluated the vehicles symptoms, I will estimate the repair costs and time needed. I strive to custom fit a solution by estimating the options for repair, the possible/ probable costs and time frame necessary to complete the repair and come as close as I can to meeting your individual needs or limitations. I only charge additional time past the minimum $80 if the problem requires disassembly to gain access to individual components for testing and inspection to be completed in order to make an estimate and be as accurate as I can.
How soon can I get it looked at? Service is scheduled by appointment only. Time and/or day of appointment will be made as close to your convenience and needs as possible, but is subject to work load and what is already scheduled at time of request.
Can I set an appointment for a specific time? Exact times ARE RARELY possible, due to travel time, distance, traffic, weather conditions and not knowing the nature of repair without having assessed it or the same conditions applicable to prior appointments made that day or the day before. I have ongoing appointments booked as far as 3 weeks in advance; this is not to say that I am booked up for three weeks; some appointments have three empty days between them or some days I only have one appointment booked for a portion of the day either morning , afternoon, or evening.
Do I have to be there? / Can you come even if I’m not available or out of town/ at work? It is not necessary for anyone to be present; however we require the following:
- access to the vehicle and keys
- the vehicle must have a minimum of ¼ tank of gas
- a contact number/ person for authorizations and payment
- Permission to be performing service & be on property where the vehicle is to be worked on.
I may alter scheduling to cover as many customer’s needs as well as yours in a given day as I can.
What if I need to postpone or want to change scheduling? Postponement or rescheduling is no problem. I will always try to conform to what is most convenient for you; however if you need to reschedule I may have to move the reschedule into the next available time slot and not just to the next opening business DAY. There are also times I HAVE TO reschedule due to another repair running over into the time slot and cannot slide the entire appointment schedule into the future by the amount of time that was lost and in that event it may become necessary to reschedule to the next open time slot.
Where can it be worked on? *Explicit permission/ authorization must be granted to be performing service & be on property where the vehicle is to be worked on and permission for Nathan Valentine (or employee of) to operate vehicle herein described wherever necessary for purpose thereof. If your issue does no meet criteria of what can be done on site I can make arrangement to have it transported to the shop for more extensive repairs such as engine repair/ replacement, Transmission replacement, or extensive front end and alignment issues, or crash damage issues.
What kind of warranty do you offer? Standard coverage for repairs made with new or O.E. parts is 1 year/ or 12,000 miles. NO warranty is expressed or implied other than what is stated in writing. NO Warranty of any kind under any circumstances is given on repairs made with used or remanufactured parts. In addition ALL warranty work must be performed by Valentine Automotive only and will not exceed the original cost of repair. ANY Warranties may be voided if any evidence suggests cause of failure was due to customer abuse or negligence in any way. Any/ all “Leak” repairs will be voided if any other impeding circumstance could be a contributing factor in its failure. Towing or other per Diem expenses are not covered. Fluids or other consumable items are not covered. NOT RESPOSIBLE FOR LOSS OR DAMAGE TO VEHICLE OR ITEMS LEFT IN VEHICLE IN CASE OF FIRE, THEFT, OR ANY OTHER CAUSE. No parts will be saved or returned unless requested in writing on the repair order document.
What are your references/ credentials? Nathan Valentine DBA Valentine Automotive has in the past been a member of the Dallas Better Business Bureau since 2005, and remain in good standing with them having never had an incident or complaint filed with them to date. I am ASE certified in 7 out of 8 specialty areas: Steering and Suspension, Engine Performance, Brakes, Manual Drive-train and Axles, Electrical and Electronic Systems, Heating and Air Conditioning and currently holds several other certificates for Electrical/ Computer related problems, Service Writing Consultant certification, Automotive Management, Chrysler Engine Performance, Honda/Acura Engine Performance, and Toyota service, Duramax diesel service, to name a few. Nathan also regularly attends many other classes in continuing education scheduled for this year. I have access to most factory service manuals, Technical service bulletins, recalls and access to the country’s leading Technical Hotline service to keep your costs down by expediting diagnostic processes to pinpoint the problem and accuracy to replace or repair only the necessary components to the repair/ service issues.
What if I have a complaint? I strive always to meet or exceed your expectations and your feedback is always welcome. Please, always contact me with any concerns or complaints you may have whether wt time of service or later down the road.
You may also call the Dallas Better Business Bureau. I first joined the BBB in 2005 and remained a member for several years. While I am not longer a member I still remain in good standing with them. To date (as of 07 17 2019) there have been 0 complaints filed.
Below are a few services I offer:
If you don’t see the service you need listed here just ask!
Brake fluid flush
Oil and filter changes
transmission tune up/ fluid service
Mechanical & Electrical restorations
Carburetor repair and adjustment
Timing Belts and chains
Computer & Electrical Diagnosis & repair
Engine repair/ replacement
Suspension and front end service and repair
Power Steering fluid flush
Air conditioning services and repair
belts & hoses
And much more…if you dont see what you need here, just ask me!
I use quality parts and materials such as Valvoline, Castrol, Amsoil, Felpro, AC Delco, Mopar, Motorcraft, Delphi, Modine, Permatex, Wix, Wagner, Centric, Monroe, Exide, Peak, Prestone Borg-Warner, Moog and many other O.E. grade parts wherever available.
I will always recommend the use of quality Original Equipment grade parts, the safest and most economical for your repair. I will always stand behind recommended repairs with a minimum 12,000 mile 12 month warranty. If you want me to use used or remanufactured parts or provide your own parts, or choose a lower cost alternative to the repair, other than what I recommended, you are more than welcome to do that, however under those cicumstances, there is no warranty expressed or implied.
If you furninsh your own parts: *Warranty will be limited to that of the parts manufacturer or supplier you choose.
Feel free to give us a call at (214) 403-3104, or contact us via email and tell us more about your needs.