soon can I get it looked at? Service is generally scheduled by appointment only. Time and/or day of appointment
will be made as close to your convenience and needs as possible, but is subject to work load and what is already scheduled
at time of request.
Can I set an appointment for a specific time? Exact times ARE RARELY possible, due to travel time, distance,
traffic, weather conditions and not knowing the nature of repair without having assessed it or the same conditions applicable
to prior appointments made that day or the day before. I
have ongoing appointments booked as far as 3 weeks in advance; this is not to say that I am booked up for three weeks; some
appointments have three empty days between them or some days I only have one appointment booked for a portion of the day either
morning , afternoon, or evening.
is not necessary for anyone to be present; however we require the following:
1. access to the vehicle and keys
the vehicle must have a minimum of ¼ tank of gas
3. a contact number/ person for authorizations and
Permission to be performing service & be on property where the vehicle is to be worked on.
I may alter scheduling to cover as
many customer’s needs as well as yours in a given day as I can.
What if I need to postpone or
want to change scheduling? Postponement or rescheduling is no problem. I will always try to conform to what
is most convenient for you; however if you need to reschedule I may have to move the reschedule into the next available time
slot and not just to the next opening business DAY. There are also times I HAVE TO reschedule due to another repair
running over into the time slot and cannot slide the entire appointment schedule into the future by the amount of time that
was lost and in that event it may become necessary to reschedule to the next open time slot.
Where can it
be worked on? *Explicit permission/ authorization must be granted to be performing service & be on property
where the vehicle is to be worked on and permission for Nathan Valentine (or employee of) to operate vehicle herein described
wherever necessary for purpose thereof. If your issue does no meet criteria of what can be done on site, I can make arrangement
to have it transported to the shop for more extensive repairs such as engine repair/ replacement, Transmission replacement,
or extensive front end and alignment issues, or crash damage issues.
What kind of warranty do you offer?
Standard coverage for repairs made with new or O.E. parts is 1 year/ or 12,000 miles. NO warranty is expressed or implied
other than what is stated in writing. NO Warranty of any kind under any circumstances is given on repairs made with used or
remanufactured parts. In addition ALL warranty work must be performed by Valentine Automotive only and will not exceed the
original cost of repair. ANY Warranties may be voided if any evidence suggests cause of failure was due to customer abuse
or negligence in any way. Any/ all “Leak” repairs will be voided if any other impeding circumstance could be a
contributing factor in its failure. Towing or other per Diem expenses are not covered. Fluids or other consumable items are
not covered. NOT RESPOSIBLE FOR LOSS OR DAMAGE TO VEHICLE OR ITEMS LEFT IN VEHICLE IN CASE OF FIRE, THEFT, OR ANY OTHER CAUSE.
No parts will be saved or returned unless requested in writing on the repair order document.
What are your
references/ credentials? Nathan Valentine DBA Valentine Automotive is a member in good standing with the Dallas
Better Business Bureau since 2005. I am ASE certified in 7 out of 8 specialty areas: Steering and Suspension, Engine Performance,
Brakes, Manual Drive-train and Axles, Electrical and Electronic Systems, Heating and Air Conditioning and currently holds
several other certificates for Electrical/ Computer related problems, Service Writing Consultant certification, Automotive
Management, Chrysler Engine Performance, Honda/Acura Engine Performance, and Toyota service, Duramax diesel service, to name
a few. Nathan also regularly attends many other classes in continuing education scheduled for this year. I have access to
most factory service manuals, Technical service bulletins, recalls and access to the country’s leading Technical Hotline
service to keep your costs down by expediting diagnostic processes to pinpoint the problem and accuracy to replace or repair
only the necessary components to the repair/ service issues.
What if I have a complaint? I strive always to meet or exceed your expectations and your feedback is always welcome. Nathan
Valentine DBA Valentine Automotive is a former member still in good standing with the Dallas Better Business Bureau. To date
(as of 02 01 2019) there have been 0 complaints filed.